We had saved hard for a trip to Abu Dhabi on 26th March to visit our daughter for the first time since she moved there 5 years ago. 011 31 20 474 7747. I also contacted them on messenger - no answer. Multi-destinations. KLM Royal Dutch Airlines Reviews 100 • Bad . I have never been caused so much stress by a supposedly reputable company and now have to go through the arduous process of taking my complaint higher and starting again.It has been shown to me many times throughout this ordeal, that KLM show no thought whatsoever for the individual consumer and rely on the size of their company to treat people in this terrible way, as we clearly do not matter to them.I have been left very disappointed and aggrieved by this situation and cannot recommend anyone use this awful company for business or for leisure. KLM Royal Dutch Airlines: KLM Royal Dutch Airlines .. Dutch Treat !! We were told our money would be refunded in six weeks. There was a lack of service quality in not communicating to a customer via email that the flight is cancelled 3 days before departure. Vouchers are NOT refundable. KLM is headquartered in Amstelveen, with its hub at nearby Amsterdam Airport Schiphol.It is part of the Air France–KLM group and a member of the SkyTeam airline alliance. ABSOLUTELY DISGUSTING service, no one knows what they are doing 'or do they!' Destinations. Site Web. Okay, so twelve weeks has come and gone!!! No plausible reason given.. Site web. À. Départ. Aller simple . This is a Royal Dutch Airlines, and this is a flag carrier airlines that belongs to the Netherlands. The comment on the BOOKING REF: UUV3X7 DATE: 17 MAY 2020 new york to zurich USD 1450.20Thanks to KLM sand me my mony back. We thought that sounds great-no problem. À partir de. I suggested that the flight Paris-Amsterdam would be changed with the Paris-Rome one, and that we would be refunded for the Amsterdam Catania flight. Airline Alliance. Infos covid-19. Tilmeld dig her, og modtag personlige tilbud og rejseinspiration direkte i din indbakke. mar. 1.7. klm.fr. Was told when flight was cancelled was entitled to full refund. Unethical unlawful untrustworthy. Contrast on. Aller-Retour. 6 MONTHS OF STRESS, CONTRADICTIONS AND LIES...DO NOT USE KLM!! Site web. KLM Royal Dutch Airlines, legally Koninklijke Luchtvaart Maatschappij N.V. (literal translation: Royal Aviation Company, Inc.), is the flag carrier airline of the Netherlands. Flying Blue. Siège social : Amsterdamseweg 55, Amstelveen Pays-Bas 1182 GP. » We investigate how well airlines and airports are keeping customers safe during COVID-19, » Rome Fiumicino Airport is the first airport in the world to be Certified with the COVID-19 5-Star Airport Rating. Fondée en 1919 sous le nom de KLM - Koninklijke Luchtvaart Maatschappij - qui pourrait se traduire par \"compagnie royale d'aviation\", elle est basée à l'aéroport de Schipol à Amsterdam. Flight offers. À partir de. The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). I’ve deleted the KLM app on my phone, will never fly with them again. On each of its flights, the company proposes innovative products while putting the emphasis on the best the Netherlands has to offer. This request was denied. Vols et avis sur KLM Royal Dutch Airlines. KLM Royal Dutch Airlines est-elle votre entreprise ? Compagnies aériennes ; KLM Royal Dutch Airlines; Rechercher. À. Départ. Unusual circumstances = unusually unprofessional behaviour by KLM, Do NOT trust KLM. It was found out only after I called KLM customer service because I was worried about the general situation with Covid 19 and the lack of communication by KLM. Read more . Make KLM Royal Dutch Airlines reservation and search discounted KLM Royal Dutch Airlines flight tickets. I won't ever fly with them again, never ever. Retour. With a fleet of 116 aircraft, KLM flies to over 145 destinations across the globe. Solicitar un reembolso . Lea todas las condiciones . Search KLM Royal Dutch Airlines flights. The operator just brushed me off saying that it is not possible to do that, without providing an explanation or explaining to me how recordings are to be obtained, being it any citizen's right. Reembolsos . I contacted their customer service to request a refund of my ticket. - See 30,856 traveller reviews, 5,908 candid photos, and great deals for KLM Royal Dutch Airlines, at Tripadvisor. KLM 888 is blasting off on rwy 07R and heading back to Amsterdam in the afternoon. I have also asked the operator to provide me with the recordings during the phone call themselves, and I know I have a right to obtain the recordings under GDPR law. 30 927 avis. This despite Billions in hand outs from the Netherlands / French Governments, and KLM Directors huge salaries and bonus's. Aller-Retour. When one of my flights got cancelled I contacted them via WhatsApp, and they quickly assisted me with rebooking. Like so many others, I have been given the run around for months regarding my request for a Refund on a Business Ticket value 2,700 GBP. : PH-KCF MSN: 48560 Line No. À partir de. Voir toutes les compagnies aériennes. » Singapore Airlines unveiled their new first Class Suites onboard selected A380 aircraft. I finally received a response advising that a Refund 'may' be approved in a further 2-4 months time. klm.fr. Through no fault of our own, my flight and that of my two friends was held up for so long that we missed our connecting flight from Amsterdam to Aberdeen in December 2019. KLM for business. In all my life I have never encountered such a useless and incompetent 'Customer Service Department' as that run by KLM. Airline Alliance. 1.7. klm.fr. » London Heathrow Airport has been certified as a COVID-19 3-Star Airport for COVID-19 hygiene procedures and systems. The efficient network and modern fleet of KLM is one of the best in Europe. Looking for special deals? Envie de promotions ? Ouvrir votre compte business gratuit » The complete guide on how to travel safely in airports and on aircraft during COVID-19flights. Singapore - EN . Only after I called it was told to us that our flights were cancelled. The email responses are abrupt or plain rude. 00 31 20 474 7747. I understand that the covid situation has had a great impact on the company's volume of business, but denying a customer's request in this manner without even pointing at a commercial gesture is not acceptable. KLM Royal Dutch Airlines : Vols et avis. In both writing, speaking on the telephone and on their webpage they guarantee that the voucher is refundable after 12 months . This time we were told another month. As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. Compagnies aériennes ; KLM Royal Dutch Airlines; Recherche. When I approached them for a refund, I was told I was only entitled to a voucher. Visit this website klm.fr. I have't received anything at all and in my opinion, their live chat service via Messenger is an absolute joke. Siège : Amsterdamseweg 55, Amstelveen Pays-Bas 1182 GP. SkyTeam. Visit this website klm.fr. I appreciate the current Covid-19 pandemic has given us problems with travel, plans being cancelled for our safety and that of the world. Face coverings required . View A380 Suites product photos. Share price. Multi-destinations. Rapprochez-vous de vos clients. I paid the money and the flight was 50% full , Its really not fair when youve already paid a premium to try and manage your losses that you get hit with another bill from something in the micro print , shame on you KLM. View details. The most rude company ever. View details. RIDICULOUS!!!! Operated illegally by refusing refunds on flights they have cancelled. KLM Royal Dutch Airlines. mar. View airline, airport, seat, and lounge photos. I asked if the voucher if unused for 12 months would be reimbursed (per their rules) with interest. I asked if the voucher would get me on the same trip with no hidden/extra fees. Request a refund . Port du masque obligatoire . You can have refund if you flight cancelled after 14th May. Filter by: Filter by: Guest House 12 reviews. If I could give KLM zero stars I would, they do not deserve 1 star rating, absolutely disgusting company!!! Emails bounce back so finally I spent my evening trying for a refund and found so many people on facebook complaining of not getting their refunds. Absolute incompetent morons and thieves! Aller-retour. Our flight was obviously cancelled. They refused to refund cancelled flights in total violation of EU passengers rules. www.klm.com. Our reservation was made of 2 flights: Paris-Amsterdam and Amsterdam-Catania. No additional fees were applied, as I experienced with another airline companies during COVID. I was assured of this and my bank details requested to make the payment, the exact amount of which was included in the message.From that point, followed 6 months of correspondence between myself and KLM, with them claiming they hadn't received various pieces of information despite me sending them repeatedly and them even acknowledging receipt on some occasions, only to deny knowledge at a later date.My frustration and anger grew as I composed more and more messages, sending them through all forms of social media as well as my main Resolver case file (OVER 60 PAGES LONG!). Compare and book your KLM flights and view our special ticket deals and last minutes. 4.464 € + … The carrier also operates freight services, and handles all service operations from its hub at Amsterdam Schiphol Airport. I would like to not put any stars!I just want to say the good reviews on here are fake because KLM NEVER give you your money back! Their treatment of customers is disgusting. Read all conditions . I have been chasing my refund for a flight I cancelled for 4 months, told several times its all in order and yesterday got an email saying my fight had been cancelled due to the virus hahaTried to apply for the refund AGAIN only to he told I'm not eligible for a refund WHAT! KLM Royal Dutch Airlines: Très bonne compagnie aérienne - consultez 30 853 avis de voyageurs, 5 889 photos, les meilleures offres et comparez les prix pour KLM Royal Dutch Airlines sur Tripadvisor. 164. No response. KLM Royal Dutch Airlines offers a warm, genuine service to customers from all cultures. See business transparency Write a review Write a review Reviews 93 Write a review. In the coming months, KLM will serve around 90-95%… 73. Information. » Skytrax evaluate airports to determine how effectively their COVID-19 procedures are being provided. KLM will keep serving as many destinations as possible, but will reduce seat capacity and flight frequency. Infos covid-19. klm.fr. Sa flotte est composée de 119 avions desservant près de 145 destinations dans le monde. Depending on if your flight was cancelled, you can request a travel voucher or a cash refund. 655 of 709 655 of 709 Sponsor Message Sponsor Message Aircraft KLM - Royal Dutch Airlines McDonnell Douglas MD-11 Reg. På udkig efter specialtilbud? My Trip. KLM aims to be the most customer-focused, innovative and efficient airline in Europe, offering reliable service and top-quality products. Check in online on KLM.com or book a hotel or rental car for your trip Daily Departures . mar. I think this is their trick they run you in circles until you get fed up and just give up. No response. I booked 3 flights to Vienna for a recent business trip and I decided to factor in to my project costs the fully flexi tickets with Sky priority , free cancellations or changes for our own peace of mind in these unpredictable times, However when I tried to change us to an earlier flight I was charged £189 , I rang the number and spoke to an advisor and he confimed that it was unavoidible due to the flight neing nearly at full capicity. 12-8. https://www.airlinequality.com/airline-reviews/klm-royal-dutch-airlines Dependiendo de si su vuelo ha sido cancelado, podrá solicitar un bono de viaje o un reembolso. Plan and book. Reserve ya su vuelo con KLM y cambie su reserva sin coste adicional. This was communicated to us on the 16th of June, with less than 2 hours warning prior to the flight departure. Called again Friday, July 17, 2020. Airline Summary. Write a review. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Phone, not operable. About KLM Royal Dutch Airlines. KLM who don't like doing refunds from what I see on facebook. Voir toutes les conditions . KLM operates an extensive network which includes services within Europe and to Asia, Africa, North America, Central and South America and the Middle East. A very bad experience,I booked with air France and from March 3 asked them for a refund,they instead booked me on another flight with klm without my permission or knowledge only to find 2 weeks later the flight was cancelled and klm refuse to refund me 1136 pounds,instead emailed vouchers,which I refused , KLM if any of you are reading this you'll be hearing from my solicitor. Airline Summary. No confirmation at all concerning my request. Flight Status. Countries. They refused and hung up on me! You can contact us 24/7. I will never fly with them again if I can help it. » Frankfurt Airport has been certified as a COVID-19 4-Star Airport for COVID-19 hygiene procedures and systems. Upon mine is written NONREFUNDABLE.. Twice i have called KLM about this matter. KLM repeatedly refused to co tact me by telephone or email, despite my endless requests. Two days later I was told could only have a voucher. Since I couldn't get a refund for the seats and baggage I reserved with them - and after trying to get my money back - I applied 4 weeks ago for a voucher. KLM Royal Dutch Airlines. The comprehensive Airline and Airport customer review site for airlines and airports across the world. The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). Vergelijk en boek uw vliegtickets bij KLM, bekijk goede lastminute aanbiedingen, ontdek alle bestemmingen, check online in, boek stoelen, hotels en meer. Make sure to bring your own face mask. I received various mixed and contradictory messages, frequently being assured that I was due compensations and that my claim was being processed as quickly as possible.I continually pointed out that a single bank transfer should be extremely straightforward and I was simply claiming what I had been assured was owed to me and what I had made allowances for receiving.Imagine my complete surprise and horror, when in June 2020, SIX MONTHS after I had been assured I would receive compensation, KLM suddenly decided that I was no longer eligible!! Only the latest review will count in the company's TrustScore. Aviation Photo #5898019 McDonnell Douglas MD-11 - KLM - Royal Dutch Airlines [ Medium Large] Tweet. Infos covid-19. Defied EU LAW constantly and continues to avoid paying refunds today. Welcome to the official account of KLM Royal Dutch Airlines. My husband and I booked a flight to Scotland a year ago. Rebook & refund . © 2020 Trustpilot, Inc. All rights reserved. Face coverings are required during boarding and on board of our flights. Collectez des témoignages authentiques en répondant à vos avis, c'est gratuit. FR. 7,029 talking about this. Compagnies aériennes ; KLM Royal Dutch Airlines; Rechercher. Customer care doesn't reply. KLM or Royal Dutch Airlines’ began its operation in 1919 and is now the oldest airline in the world operating under its original name. Multi-destinations. Aller simple . Retour. I'm disappointed that the Dutch government and this company are flouting EU laws and marring their image as a decent company with this substandard, unprofessional behaviour. Customers service agents are rude and abrupt.Don't use this company. On 9th Nov I booked a flight to South Africa, and it was confirmed. I'm sorry to say that what used to be a reliable airline has turned rogue. 11/12. Book your KLM flight now and change your booking at no extra cost. About KLM Royal Dutch Airlines. This caused the usual stress and days of missed work etc.Days later, I contacted KLM who advised me in writing that it had been the fault of the airline and that we were entitled to compensation. C'est également la plus vieille compagnie dans le monde encore en activité. Votre expérience peut aider les autres à effectuer des achats plus éclairés. ven. KLM Royal Dutch Airlines: Royal Dutch Airlines - See 30,901 traveller reviews, 5,932 candid photos, and great deals for KLM Royal Dutch Airlines, at Tripadvisor. Flying Blue ofrece el doble de Millas y de XP . Retour. Sign up here to receive personalised offers and travel inspiration right in your inbox. Nous utilisons des cookies fonctionnels afin que notre site web fonctionne correctement et pour vous permettre d'utiliser ses fonctionnalités. Worst customer experience ever. Furthermore, the only solution that was given to us which would not require us spending a night inside Amsterdam airport was that of a flight to Rome. The over the phone staff are no longer polite. KLM Royal Dutch Airlines est la compagnie aérienne principale des Pays-Bas. Headquarters: Amsterdamseweg 55, Amstelveen The Netherlands 1182 GP. This photo is copyright protected and may not be used in any way without proper permission. 30 927 avis. 30 929 avis. Filter by: Filter by: Vietpete 16 reviews. 357. After six weeks we didn't receive a refund, so we called to inquire about the refund status. I have found out I am entitled to a full refund, and find thought the hoops with them- money not coming back what so ever- I have now escalated and will be taking legal action against KLM having given them untill Friday to come back to me. Facts & Figures . The EU has mandated that passengers have the right to reimbursement if they choose that over the voucher. Aller simple . KLM Royal Dutch Airlines. Search KLM Royal Dutch Airlines flights. Revendiquez votre profil d'entreprise dès maintenant. Refunds . After waiting 3.5 hours today I have still not received an answer to my question or query about where my voucher actually is - or indeed, if one is actually coming at all. It has its headquarters in Amstelveen and its hub is near the Amsterdam Airport Schiphol. No reasonable solution was found for us and this was on the 13th of June, only 3 days before our departure. Write a review. Voir toutes les compagnies aériennes. Read traveller reviews and opinions for Airlines and Airports worldwide, airline lounges and airline Seats. Full view. EU commission told KLM they have to refund customers. Denying me my legally entitled refund KLM send me a voucher. 08/12. SO WHAT HAVE I BEEN WAITING FOR FOR 4 MONTHS! If I ever feel confident again to book, I would travel up to London/Gatwick from Somerset to use a different airline. about 4 days ago, they cancelled one of the flights, leaving me with no connecting flight to SA!? KLM Royal Dutch Airlines Reviews 93 • Bad . Remboursements . Our tickets were booked on the 20th of May. When is somebody going to take them to task. Voir toutes les compagnies aériennes. KLM has randomly decided that only tickets cancelled after May 14th are entitled to a refund; not the ones prior. Writing this review out of pure FRUSTRATION!!! I made the immediate cancellation with immediate credit for a previous flight canceled for the coronavirus and I resive bake finaly after 12 days of the payment. No communication was made to us that our flight was cancelled. You can have refund if you are from USA Israel or Korea. KLM now only refunded some customers. Compare and book all KLM flights, view great last minute offers, choose your favourite seat, check in online, book hotels and all you need for your trip. We would have arrived in Scotland on April 6, 2020. They openly discriminate. I have fully refundable ticket. They cancelled my ticket from Bordeaux to Mumbai and didn't notify me. Check-in. Headquarters: Amsterdamseweg 55, Amstelveen The Netherlands 1182 GP. Obviously, due to the world pandemic the flight was cancelled. Months of obfuscation, deceit, lies and orchestrated dishonesty and still no promise of KLM living up to their obligations. Demander un remboursement . Abonnez-vous à nos communications et recevez des offres personnalisées et des idées de voyages. Established in 1920, KLM Royal Dutch Airlines is the national carrier of the Netherlands. We were told that it would take up to twelve weeks. Note: From former KLM Asia to KLM and scrapped in November 2018! This is ridiculous. Home. As a customer, it is not possible for me to accept such a course of events.During the phone calls I made to KLM customer service the operator told me that the reason the flight to Catania was canceled was because the "minimum number of passengers" was not reached, so the company decided to cancel the flight until the number would have been reached.I kindly asked them to listen to the phone call-recordings and get back to me. Selon que votre vol a été annulé ou non, vous pouvez demander un bon de voyage ou un remboursement . Sign up now . mar. KLM made this announcement: The second wave of coronavirus in Europe has resulted in new lockdowns, prompting KLM Royal Dutch Airlines to make network adjustments for the coming period. Vols et avis sur KLM Royal Dutch Airlines. For 99 years, KLM has been a pioneer in the airline industry and is the oldest airline to still be operating under its original name. Avec votre accord, nous utilisons des cookies analytiques pour analyser et améliorer l'utilisation de nos pages. Destinations. Rejoignez les 101 personnes qui ont déjà évalué KLM Royal Dutch Airlines. Everyone else the answer is no. À. Départ. Open and inspiring, KLM Royal Dutch Airlines also plans to promote a responsible and sustainable economy within the airline industry. This is not professional at all. I cannot consider this airline credible or honest at presentSo far my experience with them has been horrendous.Two months ago, I was supposed to fly with them. Réservez votre vol avec KLM dès maintenant et modifiez votre réservation sans frais supplémentaires. Prepare for travel. Full view. Search flights . KLM make Fagin look honest. There are around 800 kms between Rome and Catania and the trip from Rome to Catania, which was covered by our initial booking with KLM, has been covered by me with extra costs. Never will any of my family or Friends use this Airline again. Send KLM 24/7 a text message via WhatsApp to +31206490787 > F Ask KLM a question 24/7 via Facebook > Ask KLM a question 24/7 via Messenger > 00 31 20 474 7747. Contact us. KLM Royal Dutch Airlines. Both times support workers reassure me, that the voucher IS refundable, but refuses to send a voucher that will say refundable. KLM is the worst company I have ever dealt with. KLM.com utilise des cookies et technologies similaires. Then today they cancelled a return connecting flight, without mentioning the fact that they had me missing my main flight. See business transparency Write a review Write a review Reviews 100 Write a review. The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). » Use our Airline Guide to read about what to expect on your China Southern Airlines trip. Sadly I suspect KLM to also scam their way out of refunding vouchers, when time comes. SkyTeam. » Use our Airline Guide to read about what to expect on your Ryanair trip. My personal experience with KLM was quite fine, even given the situation with COVID. I have receipts of transport taken from Rome to Catania. 32.7m. ven. Siège : Amsterdamseweg 55, Amstelveen Pays-Bas 1182 GP. I applied through the KLM website for a full refund for 2 tickets, I was given a refund of my ticket, but despite contacting them every few weeks, I am getting nowhere with a refund for my husband’s ticket, all I get is a generic answer they are busy, which I am sure they are, but it makes no sense why I am still waiting for the refund, I haven’t even asked for the extras I paid for, I have saved hard for my tickets and I would like what is rightfully mine!